Frequently Asked Questions
Everything you need to know about shopping with Oxford Exchange.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Once shipped, domestic delivery typically takes 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return window for most unused and unopened items. Please ensure all original packaging and tags are intact to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to make changes.